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Orders And Delivery

Delivery information

Orders placed on VogueTribes Emporium can be delivered every day of the week. Delivery costs will vary depending on the service selected, where your item is coming from and its destination. Express delivery is available for the majority of destinations. Same Day and Standard delivery are available in selected countries. When you’re placing your order, the available delivery options for your destination will be displayed at checkout.

Delivery to PO Boxes, Army Post Office (APO) and Fleet Post Office (FPO) addresses is currently unavailable.

For US domestic orders with shipments above 600 USD UPS and FedEx require a direct signature for delivery.

If you’re placing your order from the locations below and it’s above the following thresholds, we offer free standard delivery.

  • United Kingdom: GBP 400 (full price and sale)
  • United States: USD 200 (full price and sale)
  • Germany: $2500 (full price and sale)
  • Italy, $3000 (full price and sale)
  • France: $40000 (full price and sale)

If you’re placing your order from the locations below and it’s above the following threshold, we also offer a lower express delivery fee. In checkout, you’ll see the lowest delivery price available for the items in your order.

  • United States:
  • Germany:
  • Italy:
  • UK:
  • France:

Delivery times

Express delivery for most of Europe and the US: delivered within 2-4 days. Rest of the world: delivered within 3-7 days.

Standard delivery for selected countries: delivered within 2-6 days.

Same-day delivery for selected countries: delivered on the same day for orders placed by 11:00 in the morning.

Delivery times are based on the time your package is sent and should only be used as a guide. FARFETCH cannot take responsibility for customs clearance delays or failed payments, though we’ll try to minimise any potential delays.

Depending on your location, our orders can be delivered by different couriers like DHL, UPS, FedEx, TNT or DPD.

Same Day delivery

Same-day delivery is available in London, Manchester, Paris, Los Angeles, New York, Miami, Milan, Rome, . Place your order by 11:00 in the morning and your VogueTribes Emporium order will be with you by 19:00 that same day, Monday to Friday, excluding public holidays. Orders placed after 11:00 in the morning will be delivered the next business day.

To shop the available pieces, select Same Day Delivery To, under the filter shown on the left when you’re shopping. This will filter all the pieces that are available for same-day delivery.

If Same Day delivery is available for your postcode, this option will also show at checkout after you enter your delivery address. The delivery cost varies from city to city and will be visible at checkout before placing your order.

Cancellations

Change your mind? No problem, some of our brands and partner boutiques allow order cancellations before the order is prepared.

How to cancel your order:

  1. Go to Orders & Returns if you have an account, or if you placed an order as a guest, enter your guest order details here
  2. Select the items you want to cancel and your reason for cancellation
  3. We’ll email you confirmation of your cancelled order

We can’t cancel your order if your order has already been prepared — but we do offer a free returns service. For more information on cancelling and returning orders, visit our Returns & Refunds Policy

If you’ve cancelled your order, you’ll receive a full refund within 14 days, depending on your payment provider.

Made-to-order and customised items

Made-to-order and customised items can only be cancelled within 48 hours of placing your order. All you need to do is follow the steps above in your account.

Changes and cancellations to F90 and the Same Day delivery

If you would like to make changes to your order or the delivery time, contact our global Customer Service team

F90 and Same Day delivery orders are prioritised, so if you change your mind, we may not be able to cancel your order. You can return your order for a refund using our free returns service. For more information, visit our Returns & Refunds page

Duties and taxes

If you’re in any of the locations below, we include the cost of duties and taxes in your order. The price you see at checkout is the price you pay and there are no additional delivery fees.

EU (excluding the Canary Islands), United Kingdom, United States.

When ordering from within your region, import duties do not apply. However, you may be required to pay VAT or local sales taxes. For customers in the UK, Canada, and the US, domestic taxes are determined and presented separately during the checkout process.

If a Delivery At Place (DAP) destination is selected, the price you pay at checkout will exclude import duties and sales taxes. Instead, you’ll need to pay these directly to our courier to release your order from customs. As we’re unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing a Delivery At Place (DAP) order. Should an order be seized/abandoned due to certain circumstances, neither Farfetch nor the Partners can retrieve the order and you may not be refunded for your purchase. These circumstances include, but are not limited to:

  • Failure to Provide Required Customs Documents: If the order is seized and cannot be recovered because you did not supply the necessary customs documents upon request and within a reasonable timeframe;
  • Refusal to Pay Customs Duties: If the order is seized and cannot be recovered because you declined to pay the applicable customs duties.
  • Unreachable Customer: If the order is seized and cannot be recovered because attempts to deliver were unsuccessful, and you were unreachable

Delivery to the US

If you’re a US customer ordering from one of our international brands or partner boutiques, US Customs may ask for your IRS, EIN or SSN number before authorising delivery to your address. Don’t worry – you’ll usually have one week to provide this information before your order is returned to its original location for a refund.

Need more information? View our Terms & Conditions

Tracking your order

After you’ve placed an order, we’ll email you with all the details. Our brands and partner boutiques have 2 business days to process your order. Once your order is sent, you’ll receive an email with the tracking number. You can also track your order by heading to Orders & Returns in your account. If you’ve placed an order as a guest and want to track your order, enter your guest order details here

Depending on your location and selected delivery method, it can take 2 – 7 business days for your package to arrive. We always aim to deliver your package within the time specified, but sometimes there may be delays due to customs clearance or failed payments.

If you’ve shopped items from multiple locations, you may receive more than one package.

Made-to-order items

Due to the nature of made-to-order items, manufacturing lead times may vary as your item is created specifically for you. For more information on manufacturing times, visit the product information page.