Payment And Pricing

Why is VogueTribes Emporium pricing different?

It’s down to our unique business model. At VogueTribes Emporium, you’re shopping items from our luxury brands and partner boutiques worldwide, expertly curated for you by our team.

Prices are determined by each VogueTribes Emporium brand and partner boutique, so the price of the same item may vary depending on where it’s coming from and your location. That’s also why placing an item in your shopping bag or wishlist won’t reserve it at a particular price.

Although we don’t have any control over price variation, we’ll always offer you the best price available to your destination when you place your order.

To view the most accurate prices, select your delivery destination on our website.

Which currencies can I shop in?

This is determined by your delivery destination and will be displayed at checkout before placing your order. Unless you are paying with cryptocurrency, if your local currency is unavailable, your order will be charged in USD at a competitive exchange rate.

When will my card be charged?

If you pay by debit card, credit card, PayPal, or cryptocurrency, VogueTribes Emporium (or its affiliates as applicable) will take payment when you place your order.

Which payment methods do you accept?

• Visa
• MasterCard
• Maestro
• American Express
• Discover
• Diners
• PayPal
• Apple Pay

For your safety, security checks are taken on all payments made to us at the time of purchase.

Are my details safe?

Absolutely. We keep your personal information confidential and only give it out with your consent or if legally permitted. For further details, view the VogueTribes Emporium Privacy Policy here

You may also delete your card details at any time by following these simple steps:

1. Simulate a purchase

2. Click on “Edit” below the Payment Method

3. Delete the card information

PSD2

What is PSD2?

PSD2 is a European regulation that makes online payments more secure. When you place an order online using a card payment, your bank may ask you to confirm your identity through 3D Secure authentication.

What are the payment steps when I place an order?

When you place an order within Europe, you may be directed to a 3D Secure authentication by your bank. There are many ways to authenticate online payments and you could be asked to confirm your identity through SMS, email, or TouchID. Once your payment is authenticated, the order will be placed and you’ll return to the VogueTribes Emporium order confirmation page. As soon as your order has been confirmed, you’ll receive an email.

How will my bank confirm my identity?

Get in contact with your bank to understand their 3D Secure authentication process. Make sure they have the correct contact details for you just in case they use SMS or email for authentication.

If I’m unable to place an order, what should I do?

If you experience trouble placing an order, you can place an order over the phone by contacting our global Customer Service team

I have some more questions about payment: who should I contact?

Our Customer Service advisors are on hand to answer any additional questions you may have.

What happens if I cancel or return my order?

As soon as VogueTribes Emporium has accepted your cancellation or return, Paystack will cancel any future scheduled payments as well as refund any amounts due. The return will be accepted in the Paystack app immediately and your refund will be processed within 57 business days.

What happens if I don’t pay for my order?

Paystack will automatically attempt to collect your payment from the debit or credit card you entered at checkout. If Klarna is unable to collect your payment on the scheduled due date, Paystack will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Paystack will issue you a statement for the full outstanding order amount which will become payable 15 days later. Paystack will notify you two days before a payment is due and then attempt to collect your payment. Payment is due 30 days after the item is shipped. To help you pay on time, we’ll alert you two days before payment is due – you’ll receive a push notification from the Paystack app or email reminders to pay – and, if very late, we’ll also send you a text or letter, too.

You will not be charged fees or interest for late and missed repayments if you pay on time. Your credit score will not be impacted by using Paystack, even if you have failed to pay on time. If you fail to make a payment you will be in default and may be unable to use the service in the future. Paystack may continue to attempt to collect overdue and currently due payments on the following due dates, or invoice you separately for the unpaid total. If you do not pay for your purchase, Paystack may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

Instant bank transfers

VogueTribes Emporium has partnered with Volt, a third-party payment provider, to offer instant bank transfers. When you place an order, you’ll be redirected to Volt at checkout where you’ll be able to pay VogueTribes Emporium directly from your preferred bank account without sharing your bank details. It’s faster, simpler, and more secure.  

Within a few taps, you’ll be able to pay using Volt without registering or creating an account and your details won’t be stored. 

Volt, our instant bank transfer payment provider, is available at checkout in the United Kingdom and Europe. 

When you place an order using Volt as a payment method, you need to have a bank account and the app of your banking provider downloaded. 

How can I pay using instant bank transfers? 

1. Add items to your shopping bag.

2. Select Instant Bank Transfer as your payment method at checkout.

3. Confirm your order and click Place Order.

4. Search for your bank and select it on Volt’s page. If you’re using a mobile, you’ll be redirected to your banking app. If you’re on a desktop, scan the generated QR code to complete the payment in your banking app.

5. Authenticate the payment using your bank’s security measures.

6. Confirm payment to complete your order.

Once the payment is confirmed, you’ll be redirected to the FARFETCH order confirmation page. Whilst your payment is being confirmed, please don’t close the browser window. 

If you were unable to confirm your payment, your payment request will expire within 30 minutes and your order won’t be placed. To place your order again, head to checkout and follow the steps above. 

Depending on your bank, there may be a limit set on your account which could prevent a transaction from going through. In selected regions, you may also be asked to provide your IBAN or account details. To find out more about this, contact your bank.

If I want to return my item, how will my refund be processed?  

Once your return has been accepted by our brand or partner boutique, your refund will be processed. If you used Volt as your payment method, your refund will be transferred instantly to the bank you originally paid with. For more information, head to our returns and refunds page